Shipping Policy

 

At Bina Sohail Design Studio, we prioritize delivering your orders securely and promptly. Please review our shipping policy to understand how we handle shipping, delivery times, and associated costs.

Order Processing

• Processing Time: All orders are processed within 1 business days after receiving your payment confirmation.
• Custom or Made-to-Order Items: Custom or made-to-order items may require additional processing time, which will be specified at the time of purchase.

Shipping Methods and Delivery

• Shipping Partners: We collaborate with trusted shipping providers to ensure timely and secure delivery.
• Delivery Timeframes: Standard delivery times range from 2-4 business days, depending on your location.
• Expedited Shipping: Expedited shipping options are available for an additional fee. Please contact us for details.
• Delivery Locations: We ship both locally and internationally. Some regions may have restrictions; please check with us before placing your order.

Shipping Costs

• Within the UAE: Shipping is free within the UAE.
• International Deliveries: Shipping rates for international orders will be calculated based on the weight and size of the order.

Custom Orders

For bespoke or large items (e.g., furniture), shipping costs and timelines will be discussed during the order process. Specialized packaging may be required to ensure safe delivery.

Order Tracking

Once your order is shipped, a tracking number will be provided via email. You can use this number to monitor the progress of your delivery.

Damages and Issues

• If your item arrives damaged or defective, please notify us within 24 hours of receiving the package. Include clear images of the packaging and the product.
• Contact our support team at info@binasohail.com with the photos and details of the issue.
• Our team will assess the problem and work with you to arrange a replacement or refund, depending on the situation.

Returns and Exchanges

For details on our return policy, please refer to our Returns & Refunds Policy.

Contact Us

For shipping inquiries or assistance with your order, please reach out to us:

• Email: info@binasohail.com
• Phone: +971585135400

We strive to ensure your experience with Bina Sohail Design Studio is seamless and enjoyable. Thank you for choosing us!